If you are not entirely satisfied with your purchase, we’re here to help.
- You have 15 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- A handling charge of 15% will be charged on the value of all returns and 15% on the full value of all orders cancelled.
- On return, your item will be inspected, prior to being approved for refund. You will be notified once your refund has been approved.
- If your return is approved, we will initiate a refund either to your credit card or via bank payment. Refunds under $100.00 may be given within our retail stores.
- You will receive the credit within 14 days of Mosaic Tile Center approving the refund, please note in some cases this time may vary depending your credit card or banks issuer policies.
If you have been sent the wrong product or if the product is faulty then Mosaic Tiles Center will arrange shipping for the return of the goods. Otherwise, you will be responsible for the return of items for any other reason.
If you have any questions on how to return your item to us, contact us at [email protected] or on 1 516 481 3450.